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Customer Service Representative

ref nr: /62/06/2019/ER
Leading Consultant: Edyta Ryczek
Permament job June 10, 2019

In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations.

Do you want the opportunity to continuously learn new skills and develop in a supportive and dynamic environment? 

If yes, we are waiting for your CV! 

For our Client - the global company – we are currently looking for :

Customer Service Representative

Responsibilities:

  • Managing customers’ business needs over the phone
  • Processing customers’ requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
  • Generating innovative ideas and solutions that will improve customers satisfaction
  • Contributing to projects in various departments outside of regular responsibilities
  • Assisting other team members to leverage and develop their capabilities

Requirements:

  • Enthusiastic, communicative with willingness to support our customers 
  • With excellent knowledge one of the following language: German, French, Dutch, Czech, Slovak, Hungarian, Slovenian, Romanian, Spanish, Portuguese, Greek
  • Knowledge of other European languages will be an asset
  • Very good knowledge of English
  • Not afraid of facing new challenges or opportunities
  • With enthusiastic approach to team work and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
  • First working experience will be a huge asset for us

Offer:

  • Stable job and cooperation with friendly team
  • Opportunity of personal and professional development in a multinational environment
  • Great work enviroment in a modern office located in Krakow City Center
  • Comprehensive training to ensure success in your role
  • Package of benefits, e.g. private medical care, co-financing to sport cards, possibility to have group life insurance, fresh fruits every Monday
  • Product discount

If you like to learn more about this unique career opportunity apply now!

Apply