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IT Helpdesk Specialist with German or Spanish

ref nr: /276/06/2022/KS
Leading Consultant: Kinga Salawa
Kraków (małopolskie), Katowice (śląskie)
June 30, 2022

In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.

 

For our Client, an international corporation We are looking for Candidates for the position of:

 

IT Helpdesk Specialist with German or Spanish

 

Your responsibilities

  • Remote supporting for internal customers (services incoming calls, tickets)

  • Timely and effective solving incidents and service request

  • Being in permament contact with customers in problem-solving process

  • Launching diagnostic programs to resolve issues

  • Installing hardware, software and other programs

  • Reporting incidents and service request

 

Employer requirements

  • Minimum few months in a similar position

  • Very good Spanish or German skills (min. C1)

  • Very good English skills (min. B2)

  • Overall IT understanding

  • Problem-solving mindset

  • Strong organizational skills

  • Attention to details

  • University Degree

  • Being customer-oriented

  • Knowledge of Microsoft Office Packages

  • Knowledge of Windows systems and troubleshooting, dealing with various IT Systems

Optional

  • +ITIL knowledge - nice to have

 

 What we offer

  • Stable job and opportunity for professional development in an international environment

  • Attractive salary and benefits package (e.g. private medical healthcare, co-financing to sport cards, group life insurance etc.)

  • Work in a team where a good atmosphere and team spirit is one of greatest values,

  • The hybrid model of work

  • Modern and comfortable office

  • Flexible working hours