Customer Care Supervisor
ref nr: 45/3/2024/VK
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Field: Pharma
Company size: International Company
Location: Prague
Contract type: HPP/Full-time
We are currently in search of a Customer Care Supervisor based in Prague, Czech Republic.
The primary mission for this position is to assist the Customer Service Manager in achieving the objectives and expanding the Czech team encompassing Customer Support, Pricing, Tender, and Contract Management Specialists. Focus on enhancing Order processing through harmonization, automation, and standardization, while providing superior service to Czech clientele and the Sales division.
About the job:
► Optimize Order processing strategies within SAP, utilizing technology platforms such as Esker/SFDC, in partnership with Product Owners. Support implementation S4Hana project.
► Direct and mentor a team of six, fostering support for the national market – including clients and the Sales department. Establish individual objectives and performance strategies. Offer proactive support for departmental projects by aiding in training and influencing the team.
► Lead customer enhancement efforts using analyses derived from SFDC.
► Suggest improvements to processes and procedures. Compile and present monthly reports on departmental achievements.
► Work closely with the Global Business Support team to enhance order processing efficiency and effectiveness.
► Cultivate and maintain a workplace atmosphere that upholds the Quality Policy and Quality System.
What will you get:
► An international working environment.
► A comprehensive benefits package.
► Opportunities for professional development.
► A hybrid working model (office attendance three days a week).
Requirements for the position:
► At least 3 years in a leadership role, such as a Team Leader or Supervisor.
► Deep knowledge of Customer Care related operations (Order-to-Cash).
► Proficient in SAP with a preference for those familiar with Esker/SFDC technologies.
► Expertise in advancing automation within order processing.
► Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
► Excellent analytical abilities and methodical thinking.
► Proven track record in designing and implementing guidelines, processes, and instructions.
► Exceptional communication skills and adept at managing change.
► Proficiency in both English and Czech.
Are you interested in this position? Apply now!
How will your application process proceed?
► Your application will be assessed by an Antal expert consultant.
► If you are shortlisted, a consultant will contact you for an initial call to clarify the details of the position and your expectations.
► If you agree to participate in the selection process, the consultant will present your profile to the prospective employer.
► They will continue to advise you throughout the selection process!
We wish you good luck!
What will you get if you apply through Antal?
Free career support from our expert consultant who will be in contact with you by phone or email, help you prepare for the interview and ensure the quality of the recruitment process.
