Customer Service Expert with German
ref nr: /133/05/2023/EM
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Model of work: REMOTE
Contract of employment: full-time
Level: Senior/ Ekspert
Recruitment process: online
About your future employer:
Our Client and your future employer is a global manufacturing company whose products can be found all over the world.. A truly global business with operations and offices across Europe, Asia, and America.
As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.
You will have a great chance to participate in projects that will grow your skills and further shape your career path.
Customer Service Expert with German
You will be interacting with customers, company sales and service representatives to handle a variety of pre-sales or post-sales service functions and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about company’s products or services.
Here are some of the things you can look forward to:
- Act as the main point of contact on a daily basis, directly responsible for managing customer accounts
- Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer
- Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts
- Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions
- Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests
You are the right person for the role if you:
- Have university degree, preferably in technical or buiness area
- Have previous experience in Customer Service
- You are fluent in German and can communicate in English
- Have good time management and ability to prioritize tasks
- Have an organized, independent and proactive approach
- Have problem solving skills as well as negotiating skills are necessary to succeed
- Are a good team player and dedicated
- Are service-minded and goal-orientated
We offer:
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Be a part of a truly awesome team in a well - located office in Kraków
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Remote model of work
- Integration events
- International team and non-corporate work enviroment
Recruitment proces:
- Short interview with Antal Consultant
- Interview with Hiring Managers
- Employment
What is Antal?
Recruitment company!
We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!
What will you gain by applying for Antal job offer?
Free career support!
By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.
