Customer Service Specialist
ref nr: 383/2/2024/EM
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
We work: Hybrid (2 days in the office per week)
Contract of employment: full-time
Level: Junior/ Mid
About your future employer:
Our Client and your future employer is a global company which specializes in the health and wellness industry is opening new SSC in Poland.
This is an excellent chance to be part of a dynamic and fast-growing organization, where your skills and expertise in customer service will make a significant impact.
Customer Service Specialist
Here are some of the things you can look forward to:
- Act as the main point of contact on a daily basis, directly responsible for managing customer
- Review contracts for orders and schedules
- Accelerate or prioritize orders upon request
- Handle requests for quotations
- Process customer returns
- Investigate credit and debit inquiries, and issue credit/debit as needed
- Conduct regular reviews with your account base to discuss on-time delivery, backlog, and other support issues
- Review, act on, and issue all relevant order-related reports
- Address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources
- Proactively follow up on quotations
You are the right person for the role if you:
- You have previous experience in the customer service field
- You are fluent in one of the following languages: Spanish, Italian, Czech, Slovak, German, Polish, or Hungarian
- You are proficient in English communication
- You possess good time management skills and the ability to prioritize tasks
- You have an organized, independent, and proactive approach
- You are service-minded and goal-oriented
Our Client has a lot to offer:
- Comprehensive training to ensure success in your role
- Be a part of a truly awesome team
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Integration events
- International team and non-corporate work enviroment
Recruitment process:
- Short interview with Antal Consultant
- Online Interview - languages verification
- F2F Interview with Customer Service Manager
- Employment
Joining a newly established shared service center means being part of its foundation and growth from the early stages. You will have the opportunity to contribute your ideas, implement best practices, and shape the customer service operations, leaving a lasting impact.
What is Antal?
Recruitment company!
We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!
What will you gain by applying for Antal job offer?
Free career support!
By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.
