Customer Service Specialist with Bulgarian
ref nr: 341/6/2024/AK
Kraków (małopolskie)
June 25, 2024
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Responsibilities:
- Managing business enquiries and incoming calls
- Receiving and answering queries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc. using our knowledge management resources
- Processing requests and updating data in our database
- Documenting interactions in our ticketing system
- Assisting in the implementation of new IT solutions
- Generating innovative ideas and solutions to improve customer satisfaction
- Helping other team members to utilise and develop their capabilities
- Participating in projects in various departments outside of regular duties
Requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Bulgarian language at C1/C2 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset
Offer includes:
- Online recruitment process
- Hybrid working model (3 days in the office and 2 days at home)
- Private medical care at LuxMed Group
- MyBenefit cafeteria platform (with Multisport card available)
- Group life insurance
- Additional day off on the occasion of a birthday
- Additional two days off per year for voluntary activities of your choice
- Annual bonus linked to annual company and individual performance
- Varied internal and external training portfolio: professional certificates, access to e-learning platform
- Development opportunities within the organisation
- International working environment
- Relocation package for candidates from outside Poland
- Office location in the centre of Kraków
