Customer Service Specialist with Czech
ref nr: 53/10/2024/JS/88471
Kraków (małopolskie)
October 3, 2024
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Czech and English + additional European language C1 level
Kraków/Hybrid 3 days from office
Responsibilities:
- Manage business queries and inbound calls (average 70 interactions per day)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in our database
- Document interactions in our ticket system
- Help with the implementation of new IT solutions
- Generate innovative ideas and solutions that will improve customer satisfaction
- Assist other team members to leverage and develop their capabilities
- Contribute to projects in various departments outside of regular responsibilities
Requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Czech language at C1 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset
Our offer:
- Online recruitment process
- Hybrid Work model (3 days from office)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after the probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
- Possibility of growth inside of organization
- International team environment
- Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress code
- Attractive office location in the heart of Krakow
