Customer Service Specialist with French and Italian (intermediate level)
ref nr: /34/04/2021/OP
Poznań (wielkopolskie)
May 17, 2024
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Your responsibilities
- You will be responsible for creating new and updating the existing Customer data records.
- You will manage orders by entering them into the ERP system and sending order confirmations to our customers.
- You will invoice completed orders and track their status.
- You will schedule shipments and organize, and follow up of these with our Transport and Logistics Partners.
- You will prepare the necessary shipping and international trade documents (Certificate of origin, Pro-forma, Customer documents)
- You will be responsible for daily communication with customers regarding their all order-related questions; both by phone and email.
- You actively participate in the enhancement of our processes and ERP system by suggesting improvements.
- You will support, and act as back-up for your team members in their field of Customer Service and shipment execution.
Our requirements
- You are in possession of at least a secondary degree, preferably related to administration or logistics.
- You have minimum 2 years of experience in a similar position.
- Good knowledge of international logistics/transportation regulations is an advantage.
- You are an excellent communicator, both spoken as in writing, also in English.
- Fluency in French at an intermediate level (B1/B2).
- Being able to communicate in Italian is a great plus.
- You are well organized, accurate and punctual when performing your tasks.
- You are a proficient user of MS Office programs and ERP systems.
- Being customer-oriented and flexible in terms of tasks and working hours is a must.
- We welcome Team players and co-creators of positive team spirit
- Fluency in Polish at an intermediate level (B1/B2).
What we offer
- Fulltime employment contract in a dynamic international company with a lot of growth ambition.
- Working in a new & modern building with emphasis on a pleasant working atmosphere (including ergonomic furniture, book exchange, fresh fruit, …)
- Hybrid or stationary work
