Customer Service Team Leader with European languages
ref nr: 314/9/2024/OP/88312
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Customer Service Team Leader with European languages
For Client, SSC sector, we are looking for experienced professional to join and lead the Customer Service team. Knowledge of English and other european language will be your advantage.
Share your CV in English with me: oliwia.ploska@antal.pl
Your responsibilities
- Supervise and mentor a team of Customer Service Specialists
- Create a high-quality work environment to motivate team performance
- Balance team workload to ensure consistent service levels
- Monitor data accuracy and maintenance
- Provide on-the-job feedback and identify training needs
- Foster positive relationships with customers and internal departments
- Handle escalations and support improvement projects
- Oversee order processing in the SAP system
- Collaborate with Planning and Distribution for product availability and shipments
- Investigate and resolve customer complaints
Employer requirements
- At least 2 years’ experience of working in smiliar role in a fast-paced environment, supporting multiple diaries is desirable
- Fluent English
- Communicative other European language - German, Dutch or French language would be your advantage
- Professional communication skills both internally and client facing externally
- Enthusiastic and dedicated, passion for seeking opportunities and self-development
- Excellent time management and organisational skills
- Previous experience in using salesforce CRM systems, SAP and Concur
- Strong Microsoft skills in Word, PowerPoint and Excel
What employer offers
- Employment on a regular basis
- Annual bonus based on your work results
- Lunch card to be used for groceries and restaurants
- Private medical care in Lux Med
- Fit Profit sports card
- Cafeteria Program
- Group life insurance
- Hybrid working model in Łódź: min. 6-8 days in the office a month
