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Customer Service Advisor with foreign languages

ref nr: 103/5/2024/KW
Leading Consultant: Karolina Węgiel
May 8, 2024

In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.

Customer Service Advisor with foreign languages

Location: Kraków

We work: Hybrid (2 days from office per week)

Contract of employment: full-time

Responsibilities:

  • Contribute to delivering unparalleled support to our global clientele, setting industry standards.
  • Offer frontline assistance to clients via phone, email, chat, and social media channels.
  • Deliver exceptional client service, particularly in the finance domain.
  • Address client inquiries regarding our diverse range of products and platforms.
  • Resolve trade-related queries and disputes promptly.
  • Provide clients with comprehensive technical support.

Qualifications Needed:

  • Mastery of the English language, both written and spoken, to effectively communicate with diverse stakeholders.
  • Proficiency in at least one of the following languages: German, Spanish, Italian, Swedish, French, Dutch, enabling seamless interaction with international counterparts and clients.
  • Advanced proficiency in MS Excel, including the ability to manipulate data, create complex formulas, and generate insightful reports.
  • Strong problem-solving skills to tackle various challenges and find efficient solutions within the scope of the role.
  • Desirable to possess experience working in a financial environment, demonstrating familiarity with financial concepts, or having previous exposure to client servicing teams or sales environments, indicating an understanding of customer needs and preferences.

We offer:

  • You'll have the chance to expand your abilities and skills across various domains.
  • Enjoy a welcoming atmosphere and comfortable working conditions that foster productivity and collaboration.
  • Benefit from a flexible work arrangement with adaptable working hours, allowing for a balanced lifestyle.
  • Embrace the freedom to work remotely from any corner of the globe for up to 30 days.
  • Celebrate your birthday and engage in voluntary work with an additional 3 days off.
  • Access private medical cover for you and your family, along with life insurance coverage.
  • Free parking

What is Antal?  

Recruitment company!    

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes.  Our specialists, completely free of charge, will help you find and get the best job for you!    

What will you gain by applying for Antal job offer?  

Free career support!   

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.