Customer Service Specialist with Croatian
ref nr: 295/4/2025/RB/90736
Kraków (małopolskie)
April 23, 2025
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
For our client with international structures, we are looking for people with a passion for foreign languages!
Responsibilities:
- Manage business queries and inbound calls
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in our database
- Document interactions in our ticket system
- Help with the implementation of new IT solutions
- Generate innovative ideas and solutions that will improve customers satisfaction
- Assist other team members to leverage and develop their capabilities
- Contribute to projects in various departments outside of regular responsibilities
Requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Croatian language at C1 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
Optional
- Experience in customer service
What we offer:
- Hybrid Work model (3 days from office and 2 days from home)
- Private medical care,
- MyBenefit Cafeteria Platform
- Group Life Insurance
- Annual Bonus depending on the yearly company and individual performance
- Possibility of growth inside of organization
- International team environment
- Family atmosphere,
