Customer Service Specialist with French
ref nr: 140/10/2024/OP/88562
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
For our Clinet located in Łódź, ssc sector in manufacturing area, we are looking for experienced customer service specialist with French language.
Share your resume: oliwia.ploska@antal.pl
A successful candidate will have experience managing high-volume B2B business. This position provides an opportunity to have a daily impact on our business and will regularly interface with our customers, Sales, and Supply Chain. The candidate must have a willingness to work through difficult situations and circumstances while keeping and portraying a professional disposition at all times.
Key responsibilities:
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments
- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers
- Manage and take ownership of all incoming queries of customers
- Build ample knowledge of the product portfolio
- Guarantee quality services, you have ample knowledge of the customer's activities
- Daily, complete a high volume of incoming orders into the SAP system accurately
- Follow orders through the system from the time of order entry through invoicing
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders
- Validate customer pricing, and alert the team of necessary contract modifications
About you:
- Bachelor’s degree or equivalent work experience
- At least 3 years in a Customer Service role/Order Management role
- Fluent in French and English
- Manufacturing industry or B2B experience strongly preferred
- At least 3 years of SAP experience preferred
- Salesforce knowledge is an asset
- Strong communication skills and the ability to interface with various levels of management
- Strong analytical and problem solving skills with high attention to detail
We offer:
- Employment on a regular basis in the sweetest company in the world
- Annual bonus based on your work results
- Lunch card
- Private medical care in Lux Med
- Fit Profit sports card co-financed
- Cafeteria Program as a part of Social Fund
- Group life insurance
- Hybrid working model: min. 2 time in a week in the office
- You can purchase products with a special discount
- Relax zone in the office and plenty of options to choose from
