In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
For our Client are seeking a candidate for a Customer Service role to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.
Please share your resume in English with me: oliwia.ploska@antal.pl
RESPONSIBILITIES:
- Supporting B2B and B2C customers via phone, email, live chat
- Managing customer databases in the operating system
- Verification and identification of contacting customers and substantive recognition of the reported problem.
- Recording and forwarding requests to other operational departments.
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
QUALIFICATIONS AND EXPERIENCE
- Education - minimum secondary education
- Fluent English and Czech in both speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, Power Point)
- Minimum six months of experience in Customer Support
- Very good knowledge of the Polish language both in speech and writing is a plus
BEHAVIOURAL COMPETENCIES
- Communicativeness
- Ability to work as part of a team
- High personal culture
- Ability to build a positive company image
- Empathy
