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Order Management Specialist with German

ref nr: 314/6/2024/AK
Leading Consultant: Anna Kashytska
Kraków (małopolskie), Katowice (śląskie)
June 20, 2024

In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.

Order Management Specialist with German

For our client - an international company, we are looking for experienced specialists in Order Management/Customer Service processes with European languages to continue their career in a rapidly growing international organization

Key Responsibilities:

  • Providing customer service on an agreed level to a group of assigned customers/ accounts
  • Order handling, documentation, and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
  • Handling customer orders in SAP from inquiry to delivery and invoicing
  • Investigating credit and debit requests and queries to issue credit/debit as necessary
  • Processing customer returns/complaints
  • Close cooperation with other departments
  • Maintaining customer master data, customer profiles, and other customer information
  • Taking care of maintaining positive relations with customers


  • Professional experience in the field of order management/customer support /sales /logistics / supply chain/ collection would be a plus
  • Knowledge of English - B2 and German at C1 level
  • Knowledge of ERP systems is an asset
  • Good time management and ability to prioritize tasks
  • Multitasking, out of box thinker with a positive attitude, active listening skills
  • Highly developed interpersonal skills Meticulousness, accuracy
  • Meticulousness, accuracy

Our client offers:

  • Competitive salary compensation
  • Private medical care, including dental care
  • Life insurance
  • Annual bonus
  • Great system of bonuses, including MyBenefit Platform, MultiSport Card, Holiday subsidy
  • Additional days off
  • Career development opportunities