Production Support Engineer
ref nr: 55/12/2024/KK/89209
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Production Support Engineer
Location: Kraków
Contract Type: B2B
Work Model: full remote, 16:00-24:00 shift
Responsibilities:
The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to :
• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Perform root-cause analysis and production fixes.
• Flexibility to work in shifts and provide on-call support on weekend.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
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Requirements:
• Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
• Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.
• Ability to work effectively and professionally under pressure.
• Proven experience as a production technical support engineer.
• Excellent problem solving and root cause investigation skills.
• Understanding of IT Infrastructure is essential.
• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
• Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
• Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
• Java and Unix/Linux environments. Knowledge of Oracle Databases.
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Nice to have:
• ITIL Accreditation is an advantage.
• Knowledge of Payment & Cash Management systems is preferable.
• Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
• Working knowledge of APIs is beneficial.
• Experience with Cloud platforms is beneficial.
• Basic knowledge of MQ is preferable.
• Experience with Micro Services architecture is beneficial.
