Service Management Lead – Europe (Risk & Compliance Technology)
ref nr: 339/2/2026/WM/94585
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Service Management Lead – Europe (Risk & Compliance Technology)
📍 Kraków, Poland | 2 days per week in the office
📄 Permanent employment contract | Direct employment with the Client
For our Client – a global financial institution operating across international markets and delivering strategic technology initiatives within Risk & Compliance – we are looking for an experienced professional to join as a Service Management Lead responsible for the European region.
This role combines leadership, operational accountability, and real impact on the stability and evolution of a complex technology landscape within a large-scale enterprise environment.
Key Responsibilities
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Lead and develop the Service Management organization in Europe, setting high standards for quality and delivery
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Own and oversee Incident, Problem, and Change Management processes (during European business hours, with on-call support when required)
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Drive cost optimization and reduce manual effort (TOIL) through automation initiatives
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Collaborate closely with DevOps, development, and infrastructure teams to ensure system stability and rapid recovery
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Enhance monitoring capabilities and proactively manage vulnerabilities
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Support change portfolio definition and execution
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Ensure compliance with internal standards and regulatory requirements
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Build a high-performing, engaged team culture focused on ownership and continuous development
Requirements
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Several years of experience in a Service Management Lead / Architect role or managing delivery in complex technology environments
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Strong knowledge of ITSM practices and experience working with global stakeholders
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Experience in cloud environments (GCP, AWS, Azure or similar)
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Solid understanding of DevOps principles and collaboration with engineering teams
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Experience within large enterprises operating complex system landscapes
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Ability to operate effectively in high-pressure and crisis situations
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Strong communication and stakeholder management skills
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Technical education (or equivalent practical experience)
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Experience with ServiceNow is an advantage
What the Client Offers
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Stable, permanent employment (employment contract)
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Real impact on technology operations within a global organization
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International, expert-level working environment
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Career growth opportunities within a large financial institution
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Hybrid work model – 2 days per week in the Kraków office
