Customer Service Specialist with Spanish or German
ref nr: 50/9/2024/EJ/88034
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
We are pleased to extend a job offer for the position of Customer Service Specialist with Spanish or German based in Łódź. This is an excellent opportunity for a young professionals who would like to get his first experience in the field of customer service.
Please note that this is a contract for 3-4 months, with a possibility of extending based on performance.
Role Description
As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction by handling a variety of tasks and responsibilities. Your daily duties will include:
- Responding to customer inquiries via phone, email, or chat in Spanish or German
- Providing accurate information and assistance to customers concerning products and services
- Resolving customer issues and complaints in a timely and efficient manner
- Maintaining and updating customer records
- Collaborating with other departments to ensure a seamless customer experience
Requirements
- Fluency in Spanish or German - at least B2
- Comminicative English is a must - at least B1 level
- Excellent communication skills in both written and verbal forms
- Experience in a customer service role is a nice to have, but not neccessary
What We Offer
- Competitive salary range
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- Supportive and inclusive work environment
- Contract of employment
- Hybrid/stationary position in Łódź
- Work/life balance
Recruitment Process
Our recruitment process is designed to ensure a fair and thorough evaluation of all candidates. The stages include:
- Initial Application: Submit your application via our online form.
- Preliminary Acceptance: Our team will review your application and shortlist candidates.
- Phone Interview: An initial interview to discuss your qualifications and experience.
- Client Verification: Verification of your credentials and references.
- Interview: A formal interview with the hiring manager and team.
- Language check: You will speak with a native speaker for 10-15 minutes, to confirm your Spanish/German knowledge level
- Offer: Successful candidates will receive a formal job offer.
We encourage all qualified candidates to apply via our application form. We look forward to receiving your application and exploring the opportunity to work together.
