Customer Service Team Leader (languages)
ref nr: 12/10/2024/AJ/88430
In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations. Employment agency registration number: 496.
Join the new structures of SSC and be a part of newly-built team. If you have experience in leading a team within SSC/BPO structures and you speak on of those languages: Dutch, German, or French - we have an offer for you.
hybrid model (6-8 times in the office monthly)
location Łódź
Responsibilities:
- leading and mentoring a team of Customer Service Specialists
- monitoring team performance and motivating team members
- taking care and acting a pivotal role in ensuring high-quality customer experience
- building and maintaining good business relationships with customers (B2B) and internal departments representatives
- overseeing order processing in the SAP system
- resolving customers' complaints, handling escalations
Requirements:
- University degree or proven track record in customer-centric work (min. 2 years in people management)
- Fluency in English and one additional language: Dutch, German or French
- experience in manufacturing environment will be an asset
- knowledge of SAP preferably
- ability to solve ad-hoc problems and excellent communication skills
- customer orientation and strong analytical skills
Offer:
- contract of employment in stable international organization
- acting a crutial role in building new structures
- additional benefits: medical care, sports card, cafeteria program, life insurance
- pre-paid lunch card
- discount for company's products (that everyone wants to have!)
- convenient office space
