5 Most Desired Specializations in SSC/BPO in 2023

According to the "CEE Salary Guide 2023" report, the industries that have benefited the most from the crisis after the pandemic are Business Process Outsourcing (BPO) and Shared Service Centers (SSC), which allow for the transfer of selected areas of business operations to external entities. 

The shared services industry provides job opportunities for graduates and students from various fields of study, serving as an excellent space for gaining professional experience and further development within specific professions. The growth in this sector in Poland has been evident for many years, and along with it, the demand for highly skilled specialists has increased. But which ones exactly? 

Financial Controller 

In the SSC/BPO industry, the financial controller plays a crucial role in managing finances and accounting within an organization. They may work in shared service centers, where they support multiple departments in financial control. Many organizations choose to outsource these services to shared service centers, which contributes to the increased demand for financial specialists, including financial controllers.

The development of technology and automation of financial processes requires professionals who can utilize tools and IT systems for data analysis and report generation. Moreover, the growing importance of implementing business strategies based on financial data makes the financial controller a key advisor to the management in an organization. In the capital city, the average salary for a financial controller position is usually around 14,000 - 18,000 PLN gross - commented Izabela Banaszek, Team Leader at Antal, SSC/BPO. 

Business Analyst 

A Business Analyst acts as a liaison between different departments within an organization and between clients and the SSC/BPO team. The role of a BA involves gathering requirements, analyzing processes, creating business models, developing strategies and recommendations, as well as overseeing the implementation of changes. 

In a dynamic business environment, organizations must constantly adapt to changing customer needs and the market. Business Analyst is a profession of the future. A person in this position supports the organization in identifying new opportunities, improving processes, and introducing innovations, which is crucial for the company's competitiveness. Salaries in major Polish cities range from 12,000 to 15,000 PLN gross - said Izabela Banaszek, Team Leader at Antal, SSC/BPO. 

AP Accountant with German 

The person occupying this position is responsible for managing the accounts payable process and handling financial transactions related to invoices and payments. 

With the globalization of business and the development of international trade relations, there is an increasing demand for specialists who possess the ability to handle financial transactions in different languages, such as German. Poland, being an attractive SSC/BPO center, often serves customers from Germany and other German-speaking countries, making an AP Accountant with German a valuable employee. People in this position in provincial cities typically receive salaries ranging from 7,500 to 10,500 PLN gross - added Izabela Banaszek, Team Leader at Antal, SSC/BPO. 

VAT Accountant 

VAT Accountants play a significant role in the financial departments of SSC/BPO industry. The person in this position is responsible for managing the VAT settlement process and monitoring compliance with tax regulations. 

VAT regulations are subject to frequent changes, and tax requirements are becoming increasingly complex. Therefore, organizations need specialists who have up-to-date knowledge and the ability to interpret it correctly. Consequently, the demand for VAT Accountants in the SSC/BPO industry will definitely remain high in the future. Specialists in this area can earn salaries ranging from 9,000 to 13,000 PLN gross - commented Izabela Banaszek, Team Leader at Antal, SSC/BPO. 

Customer Success Specialist with German 

In the era of growing market competition, high-quality customer service has become a priority for many companies. A Customer Success Specialist with German plays a crucial role in building customer relationships, solving problems, providing information, and ensuring customer satisfaction. Satisfied customers translate into loyal customers, which contributes to the success of the organization. 

The development of globalization and internationalization of business has led many companies to collaborate with foreign clients, including German-speaking ones. Therefore, there is a demand for specialists who possess fluent German language skills and can effectively communicate with customers in their native language. Individuals in this position in major cities typically receive salaries ranging from 7,000 to 9,000 PLN gross - summarized Izabela Banaszek, Team Leader at Antal, SSC/BPO.