Opening of new SSC branch
Case Studies
Story
A
manufacturing leader headquartered in Belgium turned to us for support in
opening a brand new Shared Services Center in Warsaw, Poland. They needed our support
to hire 40 people for junior, specialist and managerial positions.
The
cooperation involved initially one and then two Recruitment Specialists
delegated from Antal, who handled the entire recruitment process
comprehensively, from screening candidates to conducting meetings with the managers
from the Client's headquarters in Belgium.
Goal and challenge
The goal
was to recruit 40 candidates in the areas of logistics, data analysis and
customer service. In addition, the Client needed candidates for the Head of SSC
positions and managers of individual teams.
The
challenge was to hire within 6 months and conducting a demanding recruitment
process consisting of 4 stages. One of the stages involved the completion of
mathematical and analytical tests (SHL), which had a pass rate of 40%.
Action plan
We started
by assigning one dedicated Antal Consultant to work directly in the Client's
office and creating a sourcing team to deliver candidates. The Antal
Consultant, together with managers from the Client's side, determined the
recruitment strategy, benefit offer and employer branding activities.
In the next
phase of the project, when the recruitment process was already laid out, a
second, dedicated Antal consultant joined our Client.
This
allowed for a resilient and extensive recruitment effort and comprehensive
coverage of our Client's needs. During the recruitment process, our consultant
handled the selection of candidates, arranging meetings, coordinating the
recruitment process and tests (SHL), as well as providing feedback and making
offers.
Process
The project team on the Antal side divided the tasks among themselves, prioritizing:
- sourcing candidates,
- conducting interviews with candidates
- comprehensive coordination of the selection and recruitment process.
A number of the activities undertaken were based on close contact with our Client and predetermined deadlines, which were met.
Effects
Employment
of 35 people within 6 months. The Client decided to stay with us thanks to
which the successful cooperation continues to this day.
Uniqueness
Thanks to
our RPO service, the Client was able to open a new SSC branch in Warsaw, having
a team of recruiters in Poland, and at the same time being able to coordinate
the entire process remotely from the headquarters in Belgium. The effective
support of the Antal consultants, allowed the Client to postpone the creation
of its own local recruitment team by 3 years from the moment the SSC was set up.
